In case you are not completely satisfied with the form, size, colour, model or content of the good, you have a right to exchange the good for a similar good within 14 days after the sales date. In case we do not have a similar good for the exchange, you have a right to return the good to us within 14 days after the sales date and to receive back the money paid for the good. Your written request stating the order number and your requirement has to be sent to firstname.lastname@example.org.
Please note that the above right can be exercised only if the good is not used, is not broken and remains the original appearance.
In case you purchased a faulty good from us, you have a right to require either:
- to exchange a faulty good for a good quality good; or
- to decrease the price of the good accordingly; or
- to eliminate the deficiency of the good within a reasonable period of time for free; or
- to compensate the costs for the elimination of the deficiency of the good; or
- to require to return the money paid for the good.
A written request stating the deficiency of the good, the order number and the chosen action of rectification has to be sent to email@example.com.
Please note that the above right cannot be exercised if the good‘s deficiency is a result of your inappropriate use or storage.
Please note that in all the above cases you will not be compensated the goods delivery cost (these costs will be deducted from the amount of money paid by you and to be returned by us) and that the costs of returning the goods to us will be covered by you.
Your rights for the return of goods are in line with the Order of the Minister of Economy of the Republic of Lithuania „Confirming the rules of the return and exchange of goods“ dated 29 June 2001 (LR Ūkio Ministro 2001/06/29 d. įsakymas „Dėl daiktų grąžinimo ir keitimo taisyklių patvirtinimo“) and the Order of the Minister of Economy of the Republic of Lithuania „Confirming the rules of the sales of goods and provision of services when the agreements are concluded using the media means“ dated 17 August 2001 (LR Ūkio Ministro 2001/08/17 d. įsakymas „Dėl daiktų pardavimo ir paslaugų teikimo, kai sutartys sudaromos naudojant ryšio priemones, taisyklių patvirtinimo“).